Trainer will provide services as described in the Customer Agreement for the number of students, hours and rate indicated.  Training sessions will follow instructor’s formal agenda.  Though every effort will be made to answer all specific student questions, student(s) will not control the agenda or order of topics.  Sessions are highly interactive, and are not designed to simply provide help for individual problems.

Payment is due in full immediately at the conclusion of the session.  Cash or check accepted.

If the session is cut short for any reason outside of the instructor’s control, customer will pay a prorated portion for the session in 30-minute minimum increments (i.e. 37 minute training will be charged 1 hour rate). 

Satisfaction guarantee: Student may cancel any session within the first 30 minutes at no charge to student. 

Optional additional time provided as stated in the Customer Agreement in 30-minute minimum increments.  Provided at instructor’s discretion.

Above rate strictly applies to the number of students indicated.  Only the number of students indicated may attend or otherwise monitor the session(s), whether in person or by any other means. 

Training will be provided in the customer’s residence or business unless otherwise noted in the special instructions section.

For PC service, if your data cannot be safely backed up for any reason, some or all data may be lost permanently.  Every effort will be made to safely back up or copy your important files.

We are not responsible for hardware failures during service.